At the start of every semester, college students must buy textbooks for their classes, and many opt to buy used books for the lower prices. Duke students currently use a Facebook group, Duke Textbook Exchange, to buy and sell used books. As a user of this group myself, I noticed many problems and inconveniences with using this group. Thus, I decided to challenge myself by designing a website for Duke students to efficiently buy and sell used textbooks.
This project is currently in progress. Working with student engineers, I am the sole designer.
Design a product that helps Duke students efficiently buy and sell used textbooks. The product should solve the problems that students encounter when using the Duke Textbook Exchange Facebook group.
A website that makes the process of buying and selling used books more efficient by 1) helping sellers fill in detailed information for their listings, 2) expediting the buyer’s process of finding his/her desired book, and 3) helping the buyer and seller easily meet up to make the exchange.
I identified the user needs of a buyer by interviewing students who use the Duke Textbook Exchange Facebook group. My open-ended questions sought to determine how they use the group and the pain points they encounter.
I also interviewed users who do not use the Facebook group, in order to determine why they choose to use other products or methods.
With my interview results, I grouped together similar responses and behaviors to narrow down the main needs of a buyer: